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FAQ - Coffee

Q: Is your coffee fair trade and/or organic?

A: We do not purchase labeled “fair trade” coffee. All of our coffee is purchased well above the fair trade pricing (which is a very low price). Fair trade does not guarantee producer sustainability, farmer sustainability, or quality coffee. Some of our coffees are organic but we do not specifically seek out organic coffees, as we primarily focus on taste, quality, & clarity. We do not advertise the organically grown coffee as such, when we are offering it.

Q: What is the optimal time to drink your coffee after the roast date?

A: For filter (home coffee makers, pour overs, Aeropress, french press), we recommend brewing anywhere from 3-7 days off roast. The coffee can be brewed at a later date and will still taste delicious, but we have found our coffee shines best within a week off roast. For espresso, we recommend brewing between 7-14 days off roast. There is CO2 that is created in the roasting process and while this can be beneficial for other brewing methods, it can hinder brewing with an espresso machine.

Q: How fresh is my coffee when I receive it?

A: We currently roast Sunday-Thursday and ship on Monday, Tuesday, Thursday and Friday. We ship you the freshest coffee available, so depending on how you choose to ship it’s anywhere from 1-5 days off the roast date.

Q: Can you pre-grind my coffee?

A: We can! If you would like your coffee ground, please let us know what brewing system you need your coffee ground for, and we will happily grind it for you. 

Q: My coffee tastes watery, what do I do?

A: If your coffee tastes watery, first make sure you have the right ratio of coffee to water. 1 part coffee to 16 parts water is a great place to start. You can also try one of the following at a time and see if it makes a difference:

Grind your coffee finer; Extend your brew time; Use hotter water.

Remember, it is very important to use a burr grinder. This will reduce the variance in coffee particle size and result in giving you a more even extraction.

Q: Why can’t I make coffee at home like the coffee I drink in your cafés?

A: We have a specific water filtration system, commercial grade burr grinders and other equipment, we use recipes and measure the extraction percentage with refractometers, the water is kept at a specific temperature each time we brew, all these things and more help us ensure consistency and a great cup of coffee in our cafés.

Q: Do you have brew recipes?

A: Yes, you can find them here.

Q: Why don’t you offer larger size bags?

A: We think it’s unnecessary to order in bulk bags unless you are a café, restaurant, or office. Coffee goes stale quickly if exposed to air, so unless you will be going through a 5lb bag in less than a week, we recommend you stick to the 12oz or 1lb. If you order coffee weekly and would like a better price, check out our coffee subscriptions!

#heartroasters