Free shipping on orders of $65 or more within the USA!
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Heart Easide

Heart Eastside

2211 E Burnside St, Portland Oregon
Open 7am - 6pm everyday
503-206-6602

Heart Westside

Heart Westside

537 SW 12th Ave, Portland Oregon
Monday - Friday 7am - 6pm
Saturday / Sunday 8am - 6pm
503-224-0036

WOULD YOU LIKE TO SERVE HEART COFFEE IN YOUR STORE OR RESTAURANT?

We welcome those who share the same values as heart when it comes to coffee. We are looking for cafés, restaurants, and others who want to prepare & serve high quality coffee. After contacting us, we will ask a series of questions that will determine if we are the right fit for your business.

  • Q: Is your coffee fair trade and/or organic?

    A: We do not purchase labeled “fair trade” coffee. All of our coffee is purchased well above the “fair trade” pricing (which is a very low price). “Fair trade” does not guarantee producer sustainability, farmer sustainability, or quality coffee. Some of our coffees are organic. We do not specifically seek out organic coffees, as we primarily focus on taste, quality, & clarity. We do not advertise the organically grown coffee as such, when we are offering it.

    Q: What is the optimal time to drink your coffee after the roast date?

    A: For our filter roast coffee, we recommend brewing anywhere from 3-7 days off roast. This is when the coffee will perform the best. The coffee can be brewed at a later date and will still taste delicious, but we have found our coffee shines best within a week off roast. For espresso roast, we recommend brewing between 7-14 days off roast. There is CO2 that is created is the roasting process & while this can be beneficial for other brewing methods & roast profiles, it can hinder brewing with an espresso machine.

    Q: How fresh is my coffee when I receive it?

    A: We currently roast on Monday, Tuesday, and Thursday and ship on Tuesday and Friday. We ship you the freshest coffee available, so depending on how you choose to ship it’s anywhere from 1-5 days off the roast date.

    Q: Can you pre-grind my coffee?

    A: We do not pre-grind any coffee. We believe it compromises the longevity and quality of the coffee.

    Q: My coffee tastes watery, what do I do?

    A: If your coffee tastes watery, make sure you have the right ratio of coffee to water (1part coffee, 16 part water to start). Try one of the following and see if it makes a difference.
    Grind your coffee finer, Extend your brew time, Use hotter water.
    Remember, it is very important to use a burr grinder. This will reduce the variance in coffee particle size and result in giving you a more even extraction.

    Q: Why can’t I make coffee at home like the coffee I drink in our café?

    A: Our café has a specific water filtration system. We use commercial grade burr grinders that are more precise, giving a more superior grind. We use recipes and measure the extraction percentage with refractometers. The water is kept at a specific temperature each time we brew. We have a number of tools that are used in the café to ensure consistency.

    Q: Do you have brew recipes?

    A: Yes, you can find them here

    Q: Why don’t you offer larger size bags?

    A: We think it’s unnecessary to order in bulk bags unless you are a café, restaurant, or office. Coffee goes stale quickly if exposed to air, so unless you will be going through a 5lb bag in less than a week, we recommend you stick to the 12oz or 1lb. If you order coffee weekly and would like a better price, check out our coffee subscriptions!

    Q: How would a coffee subscription work with shipping costs outside of the USA?

    A: We can’t offer coffee subscriptions to those who live outside of the USA, except Canada. Please email us prior to placing your order, so we can take your order over the phone. We will adjust the cost of the subscription by taking into account the customs & excise fees that need to be paid.

  • Q: What day will my coffee ship?

    A: We ship all online orders on Tuesday and Friday. If a major U.S. holiday falls on a Tuesday or Friday you can expect your coffee to go out the next available shipping day. Coffee shipped on Tuesday will have been roasted on Monday. Coffee shipped on Friday will have been roasted on Thursday. If you order on Tuesday afternoon, your order will not ship until Friday. If you order Friday afternoon, your order will not ship until the following Tuesday.

    Q: What kind of shipping should I choose for my order?

    A: This depends on where you are and how fast you need your coffee. USPS Priority mail takes about 2-3 days to get anywhere in the U.S. however, their delivery times are not guaranteed and they do not deliver on Sunday. If choosing a UPS express option like 2 or 3 day shipping, keep in mind that these are business days and the weekends don’t count. For example, if you choose UPS 3 day shipping and your package goes out Friday, your package will not arrive until the following Wednesday. Please see the color coded map below for UPS Ground time in transit.

    Q: I placed an order, but haven’t received my package yet, & I ordered it over a week ago, where is it?

    A: First, check your tracking number that gets emailed to you upon shipping! If you chose to ship USPS & the tracking states that the package has been delivered, call your local post office. They can tell you what happened. Sometimes the address is wrong. If there is nobody claiming the package, it sits at the warehouse, & we do not hear about it until it ships back to us 30 days later. If you chose to ship UPS, (check your tracking number) read the progress of the transit time near the bottom of the tracking page. When there are severe weather warnings, transit time is delayed. If this is the case, UPS does not reimburse for delays in transit time. Because of this, heart doesn’t reimburse for severe weather delays. If you live on the east coast and ship UPS ground, keep in mind that your package will take much longer than expected…especially if you have your coffee shipped on a Friday. It is very important that you are proactive with missing or delayed packages. Once the package has left the facility, it is out of our hands. Please make sure your address is correct, there aren’t any weather delays, and you chose the fastest shipping option that works best for you! 

    Q: Do you offer free shipping?

    A: We offer free shipping on orders of $65 or more within the United States.

    Q: Where in the world do you ship?

    A: We can ship coffee anywhere, but keep in mind that it is rather expensive to ship internationally.

    Q: Is my package insured?

    A: All packages are insured within the United States through USPS and UPS. If your coffee is damaged upon arrival, we can ship you a new bag, no problem. Packages are only insured if they never show up, or the contents are damaged. Unfortuantely it does not cover perishable items like coffee, and as long as it shows up (even if it takes a month) we cannot reimburse you. 

    Q: What is your return Policy?

    A: For merchandise, apparel, and/or brew equipment purchases:
    If merchandise, apparel, and/or brew equipment is broken or defective upon arrival, you may return or exchange the product within 30 days from purchase. If you want to make a return on merchandise, apparel, and/or brew equipment that is not broken or defective, the product must be unused, in its' original packaging and within 30 days from purchase. If we receive the product and it appears to be used you will not be refunded. Heart does not cover the return shipping cost for the product. Please contact coffee@heartroasters and a heart representative will get back to you with further information.

    For coffee purchases:
    We cannot guarantee refunds on coffee purchases. If you have purchased coffee beans from heart and are not satisfied or if you have purchased a coffee subscription and wish to cancel the remainder due to dissatisfaction, please email coffee@heartroasters.com and a heart representative will get back to you with further information.

    Q: How would a coffee subscription work with shipping costs outside of the USA?

    A: We can’t offer coffee subscriptions to those who live outside of the USA, except Canada. Please email us prior to placing your order, so we can take your order over the phone. We will adjust the cost of the subscription by taking into account the customs & excise fees that need to be paid.

    Q: Where can I purchase heart coffee in my city or country?

    A: Please check out the current list of respected businesses that carry our coffee here: (link) You can also email us at coffee@heartroasters.com to get more information.

  • Q: I want to serve heart at my café/business, how do I get started?

    A: Email coffee@heartroasters.com with your name, where you are located, and some information about your business. We’ll get back to you with some questions & we can take it from there!

    Q: I’m interested in a job at heart, how do I apply?

    A: We only hire Portland residents, so please feel free to drop your resume off in the café.

    Q: Does heart donate product for events?

    A: In some cases we do make donations in the form of coffee, gift cards, or merchandise. We have a quarterly limit. Email us at coffee@heartroasters.com and we’ll let you know if we can accommodate you.

    Q: Do you serve food in your cafés?

    A: Yes. We work with a select group of bakers and purveyors

    Q: Do you offer WiFi in your cafés?

    A: Yes we have free WiFi during the week, but not on the weekends.