WE SHIP USPS AND FEDEX. YOUR PACKAGE MAY BE DELAYED DUE TO HIGH VOLUME AND STAFFING SHORTAGES. PLEASE BE PATIENT AS THE DELIVERY WORKERS ARE DOING THE BEST THEY CAN. WE APPRECIATE YOUR SUPPORT AND UNDERSTANDING. HEART IS NOT RESPONSIBLE FOR DELAYED PACKAGES.
We ship freshly roasted coffee Monday - Friday. Get your order in by 12pm PST on weekdays, and have your coffee shipped the next day (Monday-Thursday). Orders placed Thursday 12pm PST through Sunday 12pm PST ship Monday.
If a major U.S. holiday falls on a business day you can expect your coffee to go out the next available shipping day.
Delayed, Lost or Stolen Packages
We will do our best to help troubleshoot with you, but we cannot control what happens when your package leaves the roasting facility. Once the package has been picked up, it is out of our hands.
Holidays, severe weather, carrier staff shortage and high package volumes are causing delays in package transit time.
As a small business, we are unable to absorb the costs of packages being lost in transit. We cannot refund orders that are marked as delivered with a tracking number, even if a customer is stating they haven’t received the package.
To file a claim with USPS, please do so here.
For FedEx claims, please visit their website here.
When checking out, *Please make sure your address is correct!*
If you realize the address is incorrect and it is less than 24 hours after your have placed the order, please let us know the correct address right away by emailing: firstname.lastname@example.org
After 24 hours, we cannot make changes to orders since it will have already shipped. We cannot reship an order placed that was sent to the wrong address.
The recipient is responsible for paying all brokerage, duties and taxes associated with international shipping.
For merchandise, apparel, and/or brew equipment:
If merchandise, apparel, and/or brew equipment is broken or defective upon arrival, you may return or exchange the product within 30 days from purchase. If you want to make a return on merchandise, apparel, and/or brew equipment that is not broken or defective, the product must be unused, in its' original packaging and within 30 days from purchase. If we receive the product and it appears to be used you will not be refunded. Heart does not cover the return shipping cost for the product. For international packages, we are willing to replace merchandise damaged in transit. However, the shipping costs are the responsibility of the customer. Please contact email@example.com and a heart representative will get back to you with further information.
For coffee purchases:
We cannot guarantee refunds on coffee purchases. If you have purchased coffee beans from heart and are not satisfied or if you have purchased a coffee subscription and wish to cancel the remainder due to dissatisfaction, please email firstname.lastname@example.org and a heart representative will get back to you with further information.
Thank you for your patience and support!