We do not purchase labeled “fair trade” coffee. All of our coffee is purchased well above the fair trade pricing (which is a very low price). Fair trade does not guarantee producer sustainability, farmer sustainability, or quality coffee. Some of our coffees are organic but we do not specifically seek out organic coffees, as we primarily focus on taste, quality, & clarity. We do not advertise the organically grown coffee as such, when we are offering it.
For filter (home coffee makers, pour overs, Aeropress, french press), we recommend brewing anywhere from 3-7 days off roast. The coffee can be brewed at a later date and will still taste delicious, but we have found our coffee shines best within a week off roast.
For espresso, we recommend brewing between 7-14 days off roast. There is CO2 that is created in the roasting process and while this can be beneficial for other brewing methods, it can hinder brewing with an espresso machine.
We can! If you would like your coffee ground, please let us know what brewing system you need your coffee ground for, and we will happily grind it for you.
We have a specific water filtration system, commercial grade burr grinders and other equipment, we use recipes and measure the extraction percentage with refractometers, the water is kept at a specific temperature each time we brew, all these things and more help us ensure consistency and a great cup of coffee in our cafés.
We ship online orders Monday through Friday. The cut-off time for getting your order in to ship the following day is 12pm Pacific Standard Time.
Examples: if you get your order in before 12pm pst on Monday, your package will ship on Tuesday; if you get your order in after 12pm on Thursday, your order will not ship until the following Monday.
Coffee Subscriptions only ship on Tuesday or Friday of each week.
If a major U.S. holiday falls on a business day you can expect your coffee to go out the next available shipping day.
This depends on where you are and how fast you need your coffee. When choosing a FedEx option like Express or 2-3 day shipping, keep in mind that these are business days and the weekends as well as processing time are not included in this timeframe. For example, if you choose FedEx 2 day shipping and your package goes out Friday, your package will not arrive until the following Tuesday.
All packages are insured within the United States through FedEx.
To file a claim for packages that are damaged or have missing contents, claims must be reported to the carrier within 60 calendar days from the delivery date.