We do not purchase labeled “fair trade” coffee. All of our coffee is purchased well above the fair trade pricing (which is a very low price). Fair trade does not guarantee producer sustainability, farmer sustainability, or quality coffee. Some of our coffees are organic. We do not specifically seek out organic coffees, as we primarily focus on taste, quality, & clarity. We do not advertise the organically grown coffee as such, when we are offering it.
For any brew method, we recommend brewing anywhere from 7-30 days off roast. The coffee can be brewed at a later date and will still taste delicious. There is CO2 that is created in the roasting process and while this can be beneficial for other brewing methods, it can hinder brewing with an espresso machine.
We can! If you would like your coffee ground, please let us know what brewing system you need your coffee ground for, and we will happily grind it for you.
We have a specific water filtration system, commercial grade burr grinders and brew equipment. We use recipes and measure the extraction percentage with refractometers. The water is kept at a specific temperature each time we brew. All of these things contribute to more brewing consistency and a great cup of coffee in our cafés.
We ship online orders Monday through Friday. The cut-off time for getting your order in to ship the following day is 12pm Pacific Standard Time.
Examples: if you get your order in before 12pm pst on Monday, your package will ship on Tuesday; if you get your order in after 12pm on Thursday, your order will not ship until the following Monday.
If a major U.S. holiday falls on a business day you can expect your coffee to go out the next available shipping day..
This depends on where you are and how fast you need your coffee. When choosing a FedEx option like Express or 2-3 day shipping, keep in mind that these are business days and the weekends as well as processing time are not included in this timeframe. For example, if you choose FedEx 2 day shipping and your package goes out Friday, your package will not arrive until the following Tuesday.
All packages are insured within the United States through FedEx.
To file a claim for packages that are damaged or have missing contents, claims must be reported to the carrier within 60 calendar days from the delivery date.
If you qualify for free shipping, we choose the most cost effective way for us to get your package to you. Our default is USPS. If you prefer another shipping carrier, you would need to contact us directly via our main email: email@example.com with your request and order number. Keep in mind that you would be responsible for the added expense, should there be one.